Shipping Policy
Shipping Address
Orders will be shipped only to the billing or shipping address provided at checkout.
Please ensure that all delivery details, including a valid shipping address and reachable contact number, are accurate and complete when placing your order. We do not ship to P.O. Boxes and only deliver to valid, legitimate addresses.
We will not be held responsible for failed deliveries due to incorrect or incomplete shipping information provided by the customer. If an order is returned to us for this reason, re-delivery will be subject to additional shipping charges, which will be communicated upon request.
Change of Shipping Address
Requests to amend the shipping address must be submitted via email to info@whysensual.com within 12 hours of order placement.
For requests made after 24 hours from order confirmation, any additional shipping or handling charges incurred will be borne by the customer.
Shipping Time
Delivery typically takes 2–5 working days (Monday to Friday) from the date of dispatch.
All deliveries are made during office hours, between 9:00 AM and 5:00 PM on weekdays, excluding public holidays.
Tracking Number
Once your order has been collected by our shipping partner, a tracking number will be provided via email, mobile app, or SMS, where applicable.
For non-physical products or services, order confirmation and receipt details will be communicated via email, mobile app, or SMS. Proof of purchase, invoice, or delivery order will be made available accordingly.